Manually Switch Between Open and Closed Attendant

mloraditch · ‎07-10-2009

Is there a way to allow users to manually switch the auto attendant from an open version to a closed version? Night Service doesn't seem like it would be what i want but maybe it is and i just don't understand how it works...

Thanks Much!

Marcos Hernandez · ‎07-10-2009

There is no way to do this. You would have to use night service and program a night service code to manually enable or disable the schedule. Here is a configuration tip. You could use different call forward targets pointing to different AA CUE scripts.

https://www.myciscocommunity.com/docs/DOC-1419#TimeBased_Call_Handling_Using_Night_Service_

Also, if you just want to play a prompt after hours, here is a way to do it:

https://www.myciscocommunity.com/docs/DOC-1400#Can_UC500CME_be_configured_to_play_a_default_prompt_when_dialing_an_extension

Thanks,

Marcos

mloraditch · ‎07-13-2009

Marcos,

I actually came up with a way to do this. I need to test but I don't see how it wouldn't work. I've setup an extra line on the phone and set all incoming calls to it. I've setup 2 AAs one that is always open and one that is always closed. I am going to have the users then CFwdAll from the extra line to the day or night attendant. It'll require a little bit of education but should do just what this customer wants.

Thanks for your assistance!

Marcos Hernandez · ‎07-13-2009

That would work, but it would not be automated. You would be relying on the user's habit to do it.

Thanks,

Marcos