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CME7.1 + CUE7.0: Transfer to Voice Mail

xiaoliangyue
Level 1
Level 1

‎07-10-2009 11:11 AM - edited ‎03-15-2019 06:55 PM

the softkey TrnsfVM on IP Phone works if followed by inputting an extension, but if I push the speed dial button instead, I hear error message" there's no mailbox associated with the extension", then the call is transferred back by CUE.

is this normal behavior?

thanks,

Jonathan

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pradeepde
Level 5
Level 5

‎07-16-2009 03:06 PM

If the call does go to voicemail but the wrong greeting is played--or even one that states that there is no mailbox associated with this number--then the problem is likely that the E.164 number is not assigned to the subscriber.

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xiaoliangyue
Level 1
Level 1
In response to pradeepde

‎07-21-2009 02:41 PM

if you input the extension mannually, the call goes thru. Cisco TAC determines this is caused by a bug, will be resolved on 12.4.24T2

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