How do I increase ring duration for my IPCCX agents?

Answered Question
Jul 10th, 2009
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I'm running IPCCX 7.01 on CUCM 6.13.

I'm trying to increase the ring duration for calls to the Agent's IPCC extension. I changed the ring duration setting on that extension in CUCM to 20 seconds, but calls still pass on to the next agent after 9-10 seconds.


How can I increase the ring durations for my IPCC extensions?


Thanks.



Correct Answer by joesnyde about 7 years 9 months ago

The RNA (Ring No Answer) timeout is set in the 'SelectResource' step properties. You may use the script editor to modify the timeout period.

Correct Answer by Jonathan Schulenberg about 7 years 9 months ago

Right click on the Select Resource step within the script. There is a "Timeout" parameter that controls how long the contact is offered to a resource.

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Correct Answer
Jonathan Schulenberg Fri, 07/10/2009 - 12:50
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    2017 IP Telephony

Right click on the Select Resource step within the script. There is a "Timeout" parameter that controls how long the contact is offered to a resource.

Correct Answer
joesnyde Fri, 07/10/2009 - 12:56
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The RNA (Ring No Answer) timeout is set in the 'SelectResource' step properties. You may use the script editor to modify the timeout period.

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