I'm running IPCCX 7.01 on CUCM 6.13.
I'm trying to increase the ring duration for calls to the Agent's IPCC extension. I changed the ring duration setting on that extension in CUCM to 20 seconds, but calls still pass on to the next agent after 9-10 seconds.
How can I increase the ring durations for my IPCC extensions?
The RNA (Ring No Answer) timeout is set in the 'SelectResource' step properties. You may use the script editor to modify the timeout period.
Right click on the Select Resource step within the script. There is a "Timeout" parameter that controls how long the contact is offered to a resource.