IPCC Express Agent Login Info

Unanswered Question
Jul 10th, 2009

Whithout having the Supervisor Client Software loaded on your PC is there a way for people to see the Agent's Name, Current State, and Reason Code?

We want people who are managers to see if their employees are logged in or not and if they are are they in a ready or not ready state.

I have this problem too.
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CHRIS CHARLEBOIS Fri, 07/10/2009 - 12:51

All that info is in the SQL database, so a clever, custom wallboard application could get and display that onformation, but there is no pre-fab method to display that information besides the Supervisor Desktop.

Why don't you want the managers to have the Supervisor Desktop? Are they not supervisors?


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