How long should it take for a phone to start?

Answered Question
Jul 10th, 2009

Since this is my first time i've setup a phone system I am unsure if the startup time for the ip phones on our network is normal. For example our Cisco SPA525G takes around 2 minutes to startup or restart. Most of the time is spent loading the XML files. I am just concerned that this is not normal and there may be something wrong with the network or setup.

I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 7 years 4 months ago

These debugs are not the same as the TFTP debugs, although they are related. You need to telnet to the UC500 and enable the "debug tftp events", then type "terminal monitor" and reset a phone (power cycle). Then disable debugs by doing "undebug all".

Thanks,


Marcos

Correct Answer by Marcos Hernandez about 7 years 4 months ago

This is not normal. Can you please collect the following debug "debug tftp events". This will tell us which files the phone is looking for, and presumably not getting, from the UC500.

Thanks,


Marcos

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Correct Answer
Marcos Hernandez Fri, 07/10/2009 - 14:46

This is not normal. Can you please collect the following debug "debug tftp events". This will tell us which files the phone is looking for, and presumably not getting, from the UC500.

Thanks,


Marcos

Brikers12 Fri, 07/10/2009 - 15:11

thanks for the reply! Its good to know its not normal.

I'm unsure how to get the output from CLI "debug tftp events". Do I need another command after that to output? Would i type "debug tftp events" then some output command then restart the phone and watch that output?

Brikers12 Fri, 07/10/2009 - 15:25

i'm not sure how to use the CLI for debug, but I think i was able to use the CCA "Voice Troubleshooting log" feature. I enabled debug of "IP Phones(SCCP)" then restarted the phone and then generated the log. I have attached the zip file containing the log files. Searching for "xml" in these log files shows some TFTP lines revering to the xml files.

Looking at the logs it seems it trys and fails to get the xml files several times, with a bunch of socket errors, stuff like "it's a stale socket! delete it!!".

Also watching the phone load up, it seems to hang on loading DistinctiveRingList.xml the longest.

Correct Answer
Marcos Hernandez Fri, 07/10/2009 - 15:57

These debugs are not the same as the TFTP debugs, although they are related. You need to telnet to the UC500 and enable the "debug tftp events", then type "terminal monitor" and reset a phone (power cycle). Then disable debugs by doing "undebug all".

Thanks,


Marcos

David Trad Fri, 07/10/2009 - 21:13

Hi Tervor,

For example our Cisco SPA525G takes around 2 minutes to startup or
restart. Most of the time is spent loading the XML files. I am just
concerned that this is not normal and there may be something wrong with
the network or setup.

Can i ask if you are using the 525 in wireless mode or Wireline mode?

I have seen it take up too 2 minutes in wireless mode, but never seen it take that long in wireline mode.

to debug the tft just do the following at the command line:

1. term mon

2. debug tftp events

Use a program like putty:

http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

Choose either SSH or Telnet, if you first configured the box using CCA then either of them will be enabled, i prefer SSH myself but that is an each to his own thing.

You can then right click at the top on the barand go to "copy all to clipboard"

It might be a good idea to try and do it when the machine is going to be doing less traffic, it helps with sorting through the log if there is not much activity happening on the system that might appear during that specific debug.

Cheers,

David.

Brikers12 Tue, 07/14/2009 - 17:44

the phone is using wired mode, NOT wireless.

----------------------------------------------------------------------------------------
Jul 15 00:40:18.918: %LINK-3-UPDOWN: Interface FastEthernet0/1/0, changed state                                to down
Jul 15 00:40:21.546: %LINK-3-UPDOWN: Interface FastEthernet0/1/0, changed state                                to up
Jul 15 00:40:22.546: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEtherne                               t0/1/0, changed state to up
Jul 15 00:40:31.498: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEtherne                               t0/1/0, changed state to down
Jul 15 00:40:32.498: %LINK-3-UPDOWN: Interface FastEthernet0/1/0, changed state                                to up
Jul 15 00:40:33.498: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEtherne                               t0/1/0, changed state to up
TFTP: Looking for SEP002497F0511C.cnf.xml
TFTP: Opened system:/its/XMLDefault525G.cnf.xml, fd 10, size 1165 for process 17                               3
TFTP: Finished system:/its/XMLDefault525G.cnf.xml, time 00:00:00 for process 173
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for /SPA525G-cfg.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for RingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for DistinctiveRingList.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for United_States/525G-tones.xml
TFTP: Looking for English_United_States/525G-kate.xml
TFTP: Looking for English_United_States/525G-kate.xml
TFTP: Looking for English_United_States/525G-kate.xml
Jul 15 00:42:50.490: %IPPHONE-6-REG_ALARM: Name=SEP002497F0511C  Load=7.1.7 Last=Hard+Unknown
TFTP: Looking for English_United_States/525G-dictionary.xml
TFTP: Looking for English_United_States/525G-dictionary.xml
TFTP: Looking for English_United_States/SCCP-dictionary.xml
TFTP: Opened system:/its/united_states/SCCP-dictionary.xml, fd 10, size 2740 for process 173
TFTP: Finished system:/its/united_states/SCCP-dictionary.xml, time 00:00:00 for process 173
TFTP: Looking for English_United_States/SCCP-dictionary.xml
TFTP: Opened system:/its/united_states/SCCP-dictionary.xml, fd 10, size 2740 for process 173
TFTP: Finished system:/its/united_states/SCCP-dictionary.xml, time 00:00:00 for process 173
Jul 15 00:42:50.694: %IPPHONE-6-REGISTER: ephone-4:SEP002497F0511C IP:10.1.1.10 Socket:3 DeviceType:Phone has registered.

Steven DiStefano Wed, 07/15/2009 - 08:05

At first blush, it looked like its spending alot of time retrying for ringtones. 

Phone should start in a minute or 2 (Wired or Wireless).

If you use the phone GUI to RESET the phone, does it take long too?

If you go to the phone user preferences and select ringtones, can you "play" them (if watching TFTP DEBUG EVENTS during this, you can see it retrieving them from flash)   Not chirp1 and chirp2, those are on the phone, but maybe try the 3rd , 4th, 5th.

If you cant, the files may not be on flash in the right directory or the tftp server statements may not match (show run | inc tftp-server)

Did you auto format the flash on this system when you upgraded using CCA 2.0.x to 7.0.3 zip?  That is recommended.  Did you do any OOB CLI on this machine?

Steven Smith Wed, 07/15/2009 - 09:17

Are the files the phone is looking for on flash available and in the correct directory?  I would check there first.

Brikers12 Wed, 07/15/2009 - 11:41

The phone takes around the same time to start wether its a fresh boot or done through the GUI`s restart.

I see all the .raw ring files in the ringtones folder.

RingList.xml and DistinctiveRingList.xml but this `United_States` folder doens`t exist nor does SPA525G-cfg.xml or the ITS folder...

UC520#show run | inc tftp-server
tftp-server apps11.8-2-2TR2.sbn
tftp-server apps31.8-2-2TR2.sbn
tftp-server apps41.8-2-2TR2.sbn
tftp-server apps70.8-2-2TR2.sbn
tftp-server cmterm_7936.3-3-13-0.bin
tftp-server cnu11.8-2-2TR2.sbn
tftp-server cnu31.8-2-2TR2.sbn
tftp-server cnu41.8-2-2TR2.sbn
tftp-server cnu70.8-2-2TR2.sbn
tftp-server CP7902080002SCCP060817A.sbin
tftp-server cvm11sccp.8-2-2TR2.sbn
tftp-server cvm31sccp.8-2-2TR2.sbn
tftp-server cvm41sccp.8-2-2TR2.sbn
tftp-server cvm70sccp.8-2-2TR2.sbn
tftp-server dsp11.8-2-2TR2.sbn
tftp-server dsp31.8-2-2TR2.sbn
tftp-server dsp41.8-2-2TR2.sbn
tftp-server dsp70.8-2-2TR2.sbn
tftp-server jar11sccp.8-2-2TR2.sbn
tftp-server jar31sccp.8-2-2TR2.sbn
tftp-server jar41sccp.8-2-2TR2.sbn
tftp-server jar70sccp.8-2-2TR2.sbn
tftp-server P00308000500.bin
tftp-server P00308000500.loads
tftp-server P00308000500.sb2
tftp-server P00308000500.sbn
tftp-server S00105000200.sbn
tftp-server SCCP11.8-2-2SR2S.loads
tftp-server SCCP31.8-2-2SR2S.loads
tftp-server SCCP41.8-2-2SR2S.loads
tftp-server SCCP70.8-2-2SR2S.loads
tftp-server term06.default.loads
tftp-server term11.default.loads
tftp-server term31.default.loads
tftp-server term41.default.loads
tftp-server term61.default.loads
tftp-server term70.default.loads
tftp-server term71.default.loads
tftp-server flash:SCCP75.8-3-2S.loads
tftp-server flash:apps42.8-3-1-22.sbn
tftp-server flash:apps45.8-3-1-22.sbn
tftp-server flash:apps75.8-3-1-22.sbn
tftp-server flash:cnu42.8-3-1-22.sbn
tftp-server flash:cnu45.8-3-1-22.sbn
tftp-server flash:cnu75.8-3-1-22.sbn
tftp-server flash:cvm42sccp.8-3-1-22.sbn
tftp-server flash:cvm45sccp.8-3-1-22.sbn
tftp-server flash:cvm75sccp.8-3-1-22.sbn
tftp-server flash:dsp42.8-3-1-22.sbn
tftp-server flash:dsp45.8-3-1-22.sbn
tftp-server flash:dsp75.8-3-1-22.sbn
tftp-server flash:jar42sccp.8-3-1-22.sbn
tftp-server flash:jar45sccp.8-3-1-22.sbn
tftp-server flash:jar75sccp.8-3-1-22.sbn
tftp-server flash:term45.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:term75.default.loads
tftp-server flash:APPS-1.0.4.SBN
tftp-server flash:CP7921G-1.0.4.LOADS
tftp-server flash:GUI-1.0.4.SBN
tftp-server flash:SYS-1.0.4.SBN
tftp-server flash:TNUX-1.0.4.SBN
tftp-server flash:TNUXR-1.0.4.SBN
tftp-server flash:WLAN-1.0.4.SBN
tftp-server DistinctiveRingList.xml
tftp-server RingList.xml
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:CampusNight.png
tftp-server flash:CiscoFountain.png
tftp-server flash:Fountain.png
tftp-server flash:MorroRock.png
tftp-server flash:NantucketFlowers.png
tftp-server flash:TN-CampusNight.png
tftp-server flash:TN-CiscoFountain.png
tftp-server flash:TN-Fountain.png
tftp-server flash:TN-MorroRock.png
tftp-server flash:TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:/phones/7940_7960/P00308001000.bin alias P00308001000.bin
tftp-server flash:/phones/7940_7960/P00308001000.loads alias P00308001000.loads
tftp-server flash:/phones/7940_7960/P00308001000.sb2 alias P00308001000.sb2
tftp-server flash:/phones/7940_7960/P00308001000.sbn alias P00308001000.sbn
tftp-server flash:/phones/7914/S00105000300.sbn alias S00105000300.sbn
tftp-server flash:/phones/7915/B015-1-0-3.SBN alias B015-1-0-3.SBN
tftp-server flash:/phones/7916/B016-1-0-3.SBN alias B016-1-0-3.SBN
tftp-server flash:/phones/7936/cmterm_7936.3-3-16-0.bin alias cmterm_7936.3-3-16-0.bin
tftp-server flash:/phones/7937/apps37sccp.1-3-2-0.bin alias apps37sccp.1-3-2-0.bin
tftp-server flash:/phones/521_524/cp524g-8-1-16b.bin alias cp524g-8-1-16b.bin
tftp-server flash:/phones/525/spa525g-7-1-9.bin alias spa525g-7-1-9.bin
tftp-server flash:/phones/7921/APPS-1.2.1.SBN alias APPS-1.2.1.SBN
tftp-server flash:/phones/7921/CP7921G-1.2.1.LOADS alias CP7921G-1.2.1.LOADS
tftp-server flash:/phones/7921/GUI-1.2.1.SBN alias GUI-1.2.1.SBN
tftp-server flash:/phones/7921/SYS-1.2.1.SBN alias SYS-1.2.1.SBN
tftp-server flash:/phones/7921/TNUX-1.2.1.SBN alias TNUX-1.2.1.SBN
tftp-server flash:/phones/7921/TNUXR-1.2.1.SBN alias TNUXR-1.2.1.SBN
tftp-server flash:/phones/7921/WLAN-1.2.1.SBN alias WLAN-1.2.1.SBN
tftp-server flash:/phones/7925/APPSH-1.3.1.SBN alias APPSH-1.3.1.SBN
tftp-server flash:/phones/7925/CP7925G-1.3.1.LOADS alias CP7925G-1.3.1.LOADS
tftp-server flash:/phones/7925/GUIH-1.3.1.SBN alias GUIH-1.3.1.SBN
tftp-server flash:/phones/7925/SYSH-1.3.1.SBN alias SYSH-1.3.1.SBN
tftp-server flash:/phones/7925/TNUXH-1.3.1.SBN alias TNUXH-1.3.1.SBN
tftp-server flash:/phones/7925/WLANH-1.3.1.SBN alias WLANH-1.3.1.SBN
tftp-server flash:/phones/7906_7911/SCCP11.8-4-2S.loads alias SCCP11.8-4-2S.loads
tftp-server flash:/phones/7906_7911/term11.default.loads alias term11.default.loads
tftp-server flash:/phones/7906_7911/term06.default.loads alias term06.default.loads
tftp-server flash:/phones/7906_7911/cnu11.8-4-1-23.sbn alias cnu11.8-4-1-23.sbn
tftp-server flash:/phones/7906_7911/apps11.8-4-1-23.sbn alias apps11.8-4-1-23.sbn
tftp-server flash:/phones/7906_7911/dsp11.8-4-1-23.sbn alias dsp11.8-4-1-23.sbn
tftp-server flash:/phones/7906_7911/jar11sccp.8-4-1-23.sbn alias jar11sccp.8-4-1-23.sbn
tftp-server flash:/phones/7906_7911/cvm11sccp.8-4-1-23.sbn alias cvm11sccp.8-4-1-23.sbn
tftp-server flash:/phones/7931/SCCP31.8-4-2S.loads alias SCCP31.8-4-2S.loads
tftp-server flash:/phones/7931/cnu31.8-4-1-23.sbn alias cnu31.8-4-1-23.sbn
tftp-server flash:/phones/7931/term31.default.loads alias term31.default.loads
tftp-server flash:/phones/7931/apps31.8-4-1-23.sbn alias apps31.8-4-1-23.sbn
tftp-server flash:/phones/7931/dsp31.8-4-1-23.sbn alias dsp31.8-4-1-23.sbn
tftp-server flash:/phones/7931/jar31sccp.8-4-1-23.sbn alias jar31sccp.8-4-1-23.sbn
tftp-server flash:/phones/7931/cvm31sccp.8-4-1-23.sbn alias cvm31sccp.8-4-1-23.sbn
tftp-server flash:/phones/7941_7961/SCCP41.8-4-2S.loads alias SCCP41.8-4-2S.loads
tftp-server flash:/phones/7941_7961/term41.default.loads alias term41.default.loads
tftp-server flash:/phones/7941_7961/term61.default.loads alias term61.default.loads
tftp-server flash:/phones/7941_7961/cnu41.8-4-1-23.sbn alias cnu41.8-4-1-23.sbn
tftp-server flash:/phones/7941_7961/apps41.8-4-1-23.sbn alias apps41.8-4-1-23.sbn
tftp-server flash:/phones/7941_7961/dsp41.8-4-1-23.sbn alias dsp41.8-4-1-23.sbn
tftp-server flash:/phones/7941_7961/jar41sccp.8-4-1-23.sbn alias jar41sccp.8-4-1-23.sbn
tftp-server flash:/phones/7941_7961/cvm41sccp.8-4-1-23.sbn alias cvm41sccp.8-4-1-23.sbn
tftp-server flash:/phones/7942_7962/SCCP42.8-4-2S.loads alias SCCP42.8-4-2S.loads
tftp-server flash:/phones/7942_7962/term42.default.loads alias term42.default.loads
tftp-server flash:/phones/7942_7962/term62.default.loads alias term62.default.loads
tftp-server flash:/phones/7942_7962/cnu42.8-4-1-23.sbn alias cnu42.8-4-1-23.sbn
tftp-server flash:/phones/7942_7962/dsp42.8-4-1-23.sbn alias dsp42.8-4-1-23.sbn
tftp-server flash:/phones/7942_7962/apps42.8-4-1-23.sbn alias apps42.8-4-1-23.sbn
tftp-server flash:/phones/7942_7962/jar42sccp.8-4-1-23.sbn alias jar42sccp.8-4-1-23.sbn
tftp-server flash:/phones/7942_7962/cvm42sccp.8-4-1-23.sbn alias cvm42sccp.8-4-1-23.sbn
tftp-server flash:/phones/7945_7965/SCCP45.8-4-2S.loads alias SCCP45.8-4-2S.loads
tftp-server flash:/phones/7945_7965/term45.default.loads alias term45.default.loads
tftp-server flash:/phones/7945_7965/term65.default.loads alias term65.default.loads
tftp-server flash:/phones/7945_7965/cnu45.8-4-1-23.sbn alias cnu45.8-4-1-23.sbn
tftp-server flash:/phones/7945_7965/dsp45.8-4-1-23.sbn alias dsp45.8-4-1-23.sbn
tftp-server flash:/phones/7945_7965/apps45.8-4-1-23.sbn alias apps45.8-4-1-23.sbn
tftp-server flash:/phones/7945_7965/jar45sccp.8-4-1-23.sbn alias jar45sccp.8-4-1-23.sbn
tftp-server flash:/phones/7945_7965/cvm45sccp.8-4-1-23.sbn alias cvm45sccp.8-4-1-23.sbn
tftp-server flash:/phones/7970_7971/SCCP70.8-4-2S.loads alias SCCP70.8-4-2S.loads
tftp-server flash:/phones/7970_7971/term70.default.loads alias term70.default.loads
tftp-server flash:/phones/7970_7971/term71.default.loads alias term71.default.loads
tftp-server flash:/phones/7970_7971/cnu70.8-4-1-23.sbn alias cnu70.8-4-1-23.sbn
tftp-server flash:/phones/7970_7971/apps70.8-4-1-23.sbn alias apps70.8-4-1-23.sbn
tftp-server flash:/phones/7970_7971/dsp70.8-4-1-23.sbn alias dsp70.8-4-1-23.sbn
tftp-server flash:/phones/7970_7971/jar70sccp.8-4-1-23.sbn alias jar70sccp.8-4-1-23.sbn
tftp-server flash:/phones/7970_7971/cvm70sccp.8-4-1-23.sbn alias cvm70sccp.8-4-1-23.sbn
tftp-server flash:/phones/7975/SCCP75.8-4-2S.loads alias SCCP75.8-4-2S.loads
tftp-server flash:/phones/7975/cnu75.8-4-1-23.sbn alias cnu75.8-4-1-23.sbn
tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads
tftp-server flash:/phones/7975/apps75.8-4-1-23.sbn alias apps75.8-4-1-23.sbn
tftp-server flash:/phones/7975/dsp75.8-4-1-23.sbn alias dsp75.8-4-1-23.sbn
tftp-server flash:/phones/7975/cvm75sccp.8-4-1-23.sbn alias cvm75sccp.8-4-1-23.sbn
tftp-server flash:/phones/7975/jar75sccp.8-4-1-23.sbn alias jar75sccp.8-4-1-23.sbn
tftp-server flash:/ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:/ringtones/Analog2.raw alias Analog2.raw
tftp-server flash:/ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:/ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xml
tftp-server flash:/ringtones/RingList.xml alias RingList.xml
tftp-server flash:/ringtones/AreYouThereF.raw alias AreYouThereF.raw
tftp-server flash:/ringtones/Bass.raw alias Bass.raw
tftp-server flash:/ringtones/CallBack.raw alias CallBack.raw
tftp-server flash:/ringtones/Chime.raw alias Chime.raw
tftp-server flash:/ringtones/Classic1.raw alias Classic1.raw
tftp-server flash:/ringtones/Classic2.raw alias Classic2.raw
tftp-server flash:/ringtones/ClockShop.raw alias ClockShop.raw
tftp-server flash:/ringtones/Drums1.raw alias Drums1.raw
tftp-server flash:/ringtones/Drums2.raw alias Drums2.raw
tftp-server flash:/ringtones/FilmScore.raw alias FilmScore.raw
tftp-server flash:/ringtones/HarpSynth.raw alias HarpSynth.raw
tftp-server flash:/ringtones/Jamaica.raw alias Jamaica.raw
tftp-server flash:/ringtones/KotoEffect.raw alias KotoEffect.raw
tftp-server flash:/ringtones/MusicBox.raw alias MusicBox.raw
tftp-server flash:/ringtones/Piano1.raw alias Piano1.raw
tftp-server flash:/ringtones/Piano2.raw alias Piano2.raw
tftp-server flash:/ringtones/Pop.raw alias Pop.raw
tftp-server flash:/ringtones/Pulse1.raw alias Pulse1.raw
tftp-server flash:/ringtones/Ring1.raw alias Ring1.raw
tftp-server flash:/ringtones/Ring2.raw alias Ring2.raw
tftp-server flash:/ringtones/Ring3.raw alias Ring3.raw
tftp-server flash:/ringtones/Ring4.raw alias Ring4.raw
tftp-server flash:/ringtones/Ring5.raw alias Ring5.raw
tftp-server flash:/ringtones/Ring6.raw alias Ring6.raw
tftp-server flash:/ringtones/Ring7.raw alias Ring7.raw
tftp-server flash:/ringtones/Sax1.raw alias Sax1.raw
tftp-server flash:/ringtones/Sax2.raw alias Sax2.raw
tftp-server flash:/ringtones/Vibe.raw alias Vibe.raw
tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:/bacdprompts/en_bacd_allagentsbusy.au alias en_bacd_allagentsbusy.au
tftp-server flash:/bacdprompts/en_bacd_disconnect.au alias en_bacd_disconnect.au
tftp-server flash:/bacdprompts/en_bacd_enter_dest.au alias en_bacd_enter_dest.au
tftp-server flash:/bacdprompts/en_bacd_invalidoption.au alias en_bacd_invalidoption.au
tftp-server flash:/bacdprompts/en_bacd_music_on_hold.au alias en_bacd_music_on_hold.au
tftp-server flash:/bacdprompts/en_bacd_options_menu.au alias en_bacd_options_menu.au
tftp-server flash:/bacdprompts/en_bacd_welcome.au alias en_bacd_welcome.au
tftp-server flash:/bacdprompts/en_bacd_xferto_operator.au alias en_bacd_xferto_operator.au

I did upgrade my UC520, I backed up the flash disk in my computer, then wiped it clean and copied the update files to it.

Does show run | inc tftp-server show whats physically on the CF card, or just what the config thinks is there.

On the phone there are only 2 ringtones listed, chirp1 and chirp2.

Steven Smith Wed, 07/15/2009 - 11:55

That shows what the tftp server is configured to share, but not necessarily what is being shared.

The ITS folder is different.  You can see items there with...

show telephony-service tftp-bindings

You need to do a dir flash: to see what is on flash.  There will be folders there that you also need to do a dir on to see if the files are actually there.

You can also view what is on the flash using CCA.

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