Using IVR with CCM 6.1

Unanswered Question
Jul 10th, 2009
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Dear all,

I am having an existing IPT Network. I am using CCM 6.1 in my IPT Network. Now I want to use IVR in my Network. How I can intrigate IVR with CCM 6.1?

any one is there for help me out from this issue.


Thanks & Regards

Madhab


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Jonathan Schulenberg Sun, 07/12/2009 - 08:06
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UCM does not provide IVR functionality. You would need to use other products such as Unity/Unity Connections or IP IVR/Contact Center Express (CCX).

cisco.madhab Mon, 07/13/2009 - 03:54
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Dear

Thanks for you reply.

according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?


Thanks Again

madhab

Jonathan Schulenberg Mon, 07/20/2009 - 14:11
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UCM does not provide IVR functionality.

cisco.madhab Mon, 07/13/2009 - 03:54
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Dear

Thanks for you reply.

according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?


Thanks Again

madhab

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