07-10-2009 11:05 PM - edited 03-15-2019 06:56 PM
Dear all,
I am having an existing IPT Network. I am using CCM 6.1 in my IPT Network. Now I want to use IVR in my Network. How I can intrigate IVR with CCM 6.1?
any one is there for help me out from this issue.
Thanks & Regards
Madhab
07-12-2009 08:06 AM
UCM does not provide IVR functionality. You would need to use other products such as Unity/Unity Connections or IP IVR/Contact Center Express (CCX).
07-13-2009 02:25 AM
The Unity Express voicemail module supports optional licensed IVR and may be a cost effective way of achieving what you require.
More details at the link below:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/ivr/overview.html
Please rate if helpful.
07-13-2009 03:54 AM
Dear
Thanks for you reply.
according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?
Thanks Again
madhab
07-20-2009 02:11 PM
UCM does not provide IVR functionality.
07-13-2009 03:54 AM
Dear
Thanks for you reply.
according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?
Thanks Again
madhab
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