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Using IVR with CCM 6.1

cisco.madhab
Level 1
Level 1

Dear all,

I am having an existing IPT Network. I am using CCM 6.1 in my IPT Network. Now I want to use IVR in my Network. How I can intrigate IVR with CCM 6.1?

any one is there for help me out from this issue.

Thanks & Regards

Madhab

5 Replies 5

Jonathan Schulenberg
Hall of Fame
Hall of Fame

UCM does not provide IVR functionality. You would need to use other products such as Unity/Unity Connections or IP IVR/Contact Center Express (CCX).

James Hawkins
Level 8
Level 8

The Unity Express voicemail module supports optional licensed IVR and may be a cost effective way of achieving what you require.

More details at the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/ivr/overview.html

Please rate if helpful.

Dear

Thanks for you reply.

according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?

Thanks Again

madhab

UCM does not provide IVR functionality.

Dear

Thanks for you reply.

according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?

Thanks Again

madhab

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