Hunting Problem

msuhail · ‎07-11-2009

I create longest idle time hunt group.

Every thing is working properly but the problem is.

We did not receive any calls on thid extention as per logest idle time. Only if the both two of extentions are busy then we receive on third extention.

Please guide me for this problem.

Marcos Hernandez · ‎07-11-2009

Please make sure that you are using the latest CCA 2.0.1, which includes updated BACD scripts. test with this version and let us know if the problem persists.

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

msuhail · ‎07-11-2009

I configure this hunt group on 2800 series router through CLI mode.

These are the configurations

ephone-hunt 1 longest-idle
pilot 300
list 301, 302, 303
timeout 8, 8, 8

ephone-dn 4
number 301
label CALL CENTER {1}
name CALL CENTER {1}
call-forward busy 507
call-forward noan 507 timeout 5
corlist incoming INTERNAL
!
!
ephone-dn 5
number 302
label CALL CENTER {2}
name CALL CENTER {2}
call-forward busy 507
call-forward noan 507 timeout 5
corlist incoming INTERNAL
!
!
ephone-dn 6
number 303
label CALL CENTER {3}
description CALL CENTER {3}
name CALL CENTER {3}
call-forward busy 507
call-forward noan 507 timeout 5
corlist incoming INTERNAL