07-12-2009 05:27 AM - edited 03-10-2019 04:35 PM
I have ACS appliance with 4.2 when i want to the basic ip setting it throws this error ,i did reboot and image recovery nothing appears any idea what s goin on this box ? what a stupid behaviour
07-12-2009 08:28 PM
You may be running in bug : CSCsw45464.
Upgrade to 4.2 patch 8 or later (4.2.0.124.8) that should fix the issue.
The root cause of the software bug is : the NIC goes administratively down in some appliances for a certain period after toggling the NIC adapter.
07-13-2009 12:39 AM
But i must have ip communication to do ftp and upgrade this patch , how to get image CD for 4.2.0.123.8 any idea not available at CCO download so we can make image CD
07-13-2009 06:34 AM
Make sure you have network cable plugged in at the time to setting up ip address. If still you see error, set it up to take ip via dhcp and then you should be able to upgrade it.
Regards,
~JG
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07-13-2009 06:36 AM
Here is the link to download patch. Please check out readme file before you upgrade it.
http://www.cisco.com/cgi-bin/tablebuild.pl/acs-soleng-3des
Regards,
~JG
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07-13-2009 06:52 AM
To be more precise than the previous post :
Following steps to be done if IP is not taken by the appliance
a. Toggle nic by issuing command "toggle nic"
b. Wait for a minute or two until appliance is
populated with automatic DHCP IP.
c. To verify the above mentioned step, issue "show"
command.
d. Once appliance is populated with an IP, try
setting new IP configuration, should be set successfully.
Then you can go ahead and download the patch file.
If you need help to locate the patch file, contact TAC.
07-13-2009 09:58 AM
Yep i have gone through the readme.txt file it shows below procedure
On the distribution server:
1.Extract the applAcs_4.2.0.124.8-CSUpdate.zip
2.Run autorun.bat
On the appliance:
1.Stop CSAgent from CLI.
2.Issue the command "download + ipaddress of the machine from you are running the bat file"[Eg: download 198.133.219.25] from CLI of appliance.
3.You should be asked if to proceed,type "yes".
4.Then Issue the command upgrade.
5.Follow the above mentioned steps and apply the "applAcs_4.2.0.124.8.zip" also.
6.Once the upgrade is successfull,start CSAgent.
7.Reboot appliance (If any of the ACS service failed to start)
but i don't have any ip address for the appliance yet , means no L3 connectivity
when i try to assign IP Address with set ip command i throws an error
"Error: Cannot set new NIC configuration
by deafult i doesn't have any management IP Address to access the device
please help how do we achieve this task
we need to have CD/DVD image CD autoboot feature with 4.2.0.124.8 version which is not available at CCO login
07-13-2009 10:06 AM
Try to toggle the NIC as mentioned earlier and switch to dhcp.
07-13-2009 11:10 PM
My folks there is no
toggle command any such available on the appliance i don't what you r reffering to
please see below
----------------------------------------------------
? List commands
unlock guiadmin Unlock GUI Administrator
remove guiadmin Remove GUI Administrator
add guiadmin Add GUI Administrator
backup Backup Appliance
download Download ACS Install Package
exit Log off
exportgroups Export group information to an FTP server
exportlogs Export appliance diagnostic logs to FTP server
exportusers Export user information to an FTP server
help List commands
ntpsync NTP synch with predefined NTP servers
ping Verify connections to remote computers
reboot Soft reboot appliance
restart Restart ACS services
restore Restore Appliance
rollback Rollback patched package
set Set commands
set admin Set administrator's name
set domain Set DNS domain
set hostname Set appliance's hostname
set ip Set IP configuration
set password Set administrator's password
set dbpassword Set database encryption password
set time Set timezone, enable NTP synch or set date and time
set timeout Set the timeout for serial console with no activity
show Show appliance status
shutdown Shutdown appliance
start Start ACS services
stop Stop ACS services
support Collect logs, registry and other useful information
tracert Determine the route taken to a destination
upgrade Upgrade appliance ( stage II )
also i tried setup commands and even in cisco documentation no such command available
if some can elobrate more
07-14-2009 09:31 AM
Don't go for toggle option. Please apply patch 12 and that should fix this issue.
Regards,
~JG
Do rate helpful posts
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