Hi - anyone know where (if ?) in the DB the Team Messages are stored? Been trying to find messages and can't seem to find them.
Was thinking of adding them to the IPCC Wallboard app.... :)
And here's their response.
PS: CCX 8.0 will be on a sealed Linux appliance. I would not recommend spending much effort breaking into and pulling data from LDAP since you won't be able to get at it in 8.0 anyways.
The team messages are not saved in a location accessible to third party application integration. (I believe it is stored in CAD's LDAP, which is off limits.) I'll capture this as a roadmap request.
Cisco Agent Desktop
There was a good question on NetPro yesterday that I wanted to help the user get an answer on. They want to pull the team messages set within CSD on a third-party wallboard application. Normally the data can be pulled from the real-time tables on db_cra.
Where are team messages saved? If not db_cra, how would a customer access them for this type of integration?
And to hedge my bet: If they are not currently accessible, can we open a feature request to expose this?