I' ve been trying to get Historical Reporting working on my UC520 and in doing so have come across this problem with CCA: "Voice data not loading". It hangs at around 67% and because of this I'm unable to get to my IP phones to do any admin.
I've seen there are similar discussions relating to this, but I'm not sure I need to replace my UCE module as voicemail is still working. I'm thinking a cold start might fix the whole thing, but can anyone tell me what config I need to check so I can maybe fix this without needing a cold start? I can't really find anything specific on the web.
Also, can anyone give me any tips on the Historical Reporting client? I am able to see full Call History for all my phones through the Unified Communication Express web-gui, but the client only shows me call data for the voicemail system, so who has called voicemail, notification lights etc. It doesn't show me any calls from phones...
I haven't made any changes to the .ini files - they are as they were installed. Has anyone got any tips on this as well pls?