Ring tones

Unanswered Question
Jul 13th, 2009
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I have a cucm ver 7.0

7941's are being deployed throughout. htere are over 100 phones. all except 2 people can change their native ringtones.

On the ones I cannot change all i get is chirp 1 and chirp 2.

I cannot get the list of the ringtones.

I have checked that the phone allows settings to be changed. Is there anythign else I should check?

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Overall Rating: 4 (1 ratings)
Brian Meade Mon, 07/13/2009 - 11:02
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Is this on the primary line of the phone? The secondary line does not offer as many ring tomes.

CHRIS CHARLEBOIS Mon, 07/13/2009 - 11:36
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chirp1 and chirp2 are native to the phone. All other ringtones are downloaded from the CCM. Are these two phones behind a firewall or on the far end of a WAN link?

Rob Huffman Mon, 07/13/2009 - 11:40
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Hi Paul,

We have this happen every once in awhile to our users as well. We can usually fix this be unplugging the phone then re-connecting and letting the phone go through the whole boot process. The choices for the full ringlist then become available. If this does not work then, completely remove the phone config and re-do.

Hope this helps!



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