- Silver, 250 points or more
Does anyone know how to run a report to determine how often a particular route pattern or translation pattern is being used? I have CUCM 6.1.4.
Here is my situation. Due to some poor dialplan design by my predessor, we are currently allowing our users to dial external with or without a preceding 9. Yeah, I know. Because this causes every call to wait for the interdigit timeout to expire, the interdigit timout had to be reduced to 3 second. Yeah, I know.
However, I am confident that 90+% of the users are dialing a 9 to get an outside line. But since I have route patterns that insert the 9 before the call gets sent to the VG (so at least the VG's are not included in this nonsense) I cannot tell how many calls are hitting which route pattern. If I could put a number on that, it would be alot easier for me to go to management and say this should change.