Unity UM - Prevent voicemail TUI access?

Answered Question
Jul 13th, 2009

Gents, is there a way to prevent a user from accessing voicemail via the TUI, but still allow them to listen to it inOutlook?

TIA

I have this problem too.
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Correct Answer by Christopher McAlpin about 7 years 4 months ago

I can think of a couple things you could try.

The simplest would be to change the Telephone User Interface (TUI) password so that they could not log in over the phone.

A second option would be to to create an Internet Subscriber account instead of a regulaer subscriber account and set the SMTP address to their Exchange mailbox SMTP address. Internet Subscribers can not log in to their account.

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Correct Answer
Christopher McAlpin Mon, 07/13/2009 - 13:58

I can think of a couple things you could try.

The simplest would be to change the Telephone User Interface (TUI) password so that they could not log in over the phone.

A second option would be to to create an Internet Subscriber account instead of a regulaer subscriber account and set the SMTP address to their Exchange mailbox SMTP address. Internet Subscribers can not log in to their account.

jblalock1337 Mon, 07/13/2009 - 14:14

I was hoping that there was just a checkbox that I could enable that I hadn't seen before =)

I guess I'll have to stick with the workarounds - thank you much!

Christopher McAlpin Mon, 07/13/2009 - 14:31

There is a check box that allows you to lock the subscriber out of their box from the TUI on the Subscriber --> Account admin page. The option is called Cisco Unity TUI access status. You have the option of locking the account.

The account will be locked for the duration of time speciffied under your systems Accont Policy.

See the Account Policy --> Phone Lockout Policy web page to determine your current setting. The Account Policy is a system wide setting.

jblalock1337 Mon, 07/13/2009 - 14:51

Interesting, I didn't think to use that feature. This will have no effect on listening to voicemails in Outlook? (I don't have a Unity server to test this with)

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