07-13-2009 10:06 PM - edited 03-14-2019 04:20 AM
we are using IPCC 7.1 with CVP 3.1, and CCM 4.2.3 and AS 5400 voice gatway, we need a way to restrict agent making ougoing calls trough ccm to use specific E1 when making thier calls, please how can we achieve this
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07-14-2009 01:17 AM
Make new CCS for group 2, with new patterns:
1- Pattern Definition: define your own patterns by adding a prefix on them - to determine the E1.
Example: if you have 2410132 as a pattern put is as 90 (90 is the prefix- example) under âPrefix Digits (Outgoing Calls)â
Under the pattern definition put the âCalling Party Transform Maskâ = 918881111
Send the calls through your trunk to the AS400
Now if any agent call 2410132 the pattern will send to the gateway as 902410132
2- Assign this CCS to Group 2 phones.
3- Pots Definition: make the stripping on the pots as below:
dial-peer voice 10 pots
destination-pattern 90...T
direct-inward-dial
port 7/2:D
forward-digits (number of right-justified dialed digits to be forwarded - put the number of digit you need to forward without 90)
If you dial 2410132 the pots will be as below, and the call will send through E7/2:
dial-peer voice 10 pots
destination-pattern 902410132
direct-inward-dial
port 7/2:D
forward-digits 7
hope this help
07-13-2009 10:24 PM
you can put a Prefix on any pattern Dialed by Specific agent , then send this pattern with the prefix to AS5400.
Configure new pots with translation pattern to remove prefix and send it through specific E1.
if this help please rate.
07-13-2009 11:49 PM
I am not pro with traslation pattern, can you please explain more
07-14-2009 12:31 AM
As I understood you want to select all the personal calls and send them through specific E1.
You can put prefix for the personal calls - this will be on your CCM , if any agent want to make personal call he should dial 90 as prefix - for example.
Now you can receive the pattern with the personal prefix on AS400 Gateway.
By making simple translation-rule under the specific VoIP Dial-peer, or you can make the stripping on the pots as below:
dial-peer voice 128 pots
destination-pattern 90...T
direct-inward-dial
port 7/2:D
forward-digits (number of right-justified dialed digits to be forwarded - put the number of digit you need to forward without 90)
07-14-2009 12:48 AM
my proble is that all the agents are dialing out side and the CLID appear to customers with 918880000, NOW I want to divide the agents into two groups , group 1 will use all the E1 except one E1 to call out side and their CLID will be 918880000 , and group 2 will use one specific E1 for calling out side and their CLID will be 918881111, now how to achieve this?
07-14-2009 01:17 AM
Make new CCS for group 2, with new patterns:
1- Pattern Definition: define your own patterns by adding a prefix on them - to determine the E1.
Example: if you have 2410132 as a pattern put is as 90 (90 is the prefix- example) under âPrefix Digits (Outgoing Calls)â
Under the pattern definition put the âCalling Party Transform Maskâ = 918881111
Send the calls through your trunk to the AS400
Now if any agent call 2410132 the pattern will send to the gateway as 902410132
2- Assign this CCS to Group 2 phones.
3- Pots Definition: make the stripping on the pots as below:
dial-peer voice 10 pots
destination-pattern 90...T
direct-inward-dial
port 7/2:D
forward-digits (number of right-justified dialed digits to be forwarded - put the number of digit you need to forward without 90)
If you dial 2410132 the pots will be as below, and the call will send through E7/2:
dial-peer voice 10 pots
destination-pattern 902410132
direct-inward-dial
port 7/2:D
forward-digits 7
hope this help
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