Blocker Hardware Warranty?

Unanswered Question
Jul 13th, 2009

Can someone please advise the HW Warranty on the Blocker? and is an extension to that included in the SW+Subscription renewal

I have this problem too.
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Steven DiStefano Tue, 07/14/2009 - 06:09

http://www.cisco.com/en/US/prod/collateral/vpndevc/ps10128/ps10131/data_sheet_c78-509772.pdf

The initial purchase of the Cisco Spam & Virus Blocker solution includes the hardware, software, licenses for 50, 100, or 250 users, and one or three years of the "Cisco Software and Support Subscription", which includes NBD HW replacement. It is not necessary to purchase support and subscription separately for this solution. However, after the initial 1/3 years expires, renewal is through the following annual service Product IDs (SKUs).

CON-BLK-BLKR50U   SW + Supp Subscr NBD Blocker 50 user

CON-BLK-BLKR100U SW + Supp Subscr NBD Blocker 100 user

CON-BLK-BLKR250U SW + Supp Subscr NBD Blocker 250 user

Does this help?

Steve DiStefano

Systems Engineering

US Small Business Sales Channel

roheron Tue, 07/14/2009 - 16:27

Thats helps... few more questions to clarify..

1) Does the SW+ Sub renewals also provide extended HW support? as this is not clear in any documentation

2) Is the NBD Warranty available in Australia?

Steven DiStefano Wed, 07/15/2009 - 07:57

HW Warranty cannot be extended I dont think, no.

I am not sure about anything outside the U.S.  (I know, sad right)  :-)))))

Steve D

SE

US Sales Channel

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