I need to complete a report listing the top 10 phones that didn't answer calls or missed calls last month.
Can someone point my in the right direction on how to pull this info from UCM 7
There is no reporting on this within CAR, you would need to have in 1st place the zero duration calls flag.
Then directly in the DB search for calls with zero duration, you can refer to the data dictionary to see which fields you would need to pull and look at
I believe some 3rd party CDR engines does have this kind of reporting included
if this helps, please rate