Unity Connection Mailbox Attendant Issue

Unanswered Question
Jul 14th, 2009

I have a CUCM 4.0 server with a Unity Connection 1.2(1) server.

When a caller is routed to a vm box they hear the voicemail greeting saying something to the effect of "please leave your message at the tone, or wait for more options."

Here's the strange part. If a caller is transferred to an extension, or calls that extension's DID number, the "wait for more options" is only about 5 seconds. However, if the caller goes through the AA and selects the extension/user listed in the directory, the "wait for more options" part is about 3 minutes.

Has anyone seen this before?

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htarra Mon, 07/20/2009 - 19:31

In the Rings To Wait For box, the value should be two rings fewer than the value of the forward timer of the phone system, this value is typically not greater than four, and is never greater than eight. This value specifies the number of rings that Cisco Unity waits before routing the call to the subscriber personal greeting.

gmgarrian Wed, 07/22/2009 - 06:44

I'll take a look at that. But wouldn't affect everything across the board as opposed to transfers vs. DID?

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