Attendent Console 7 on CM 7 pop screen when call rings in?

Unanswered Question
Jul 14th, 2009

I have used attendent console with other companies and do not see anyway to have the screen pop when the call rings in. It is normally a setting. It would be nice to work on excel and when it rings the console pops on live call ringing in. Also, is there anyway to keep all users up on the screen without drop down all the time? It seems you have to hit clear and select the group all the time.

I have this problem too.
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rob.huffman Wed, 07/15/2009 - 04:40

Hi Patty,

just to add a note to the always great tips from my friend Java (+5 points buddy!) It doesn't look like the link pasted properly, so here is the conversation I was having with Lyle;

"Hi Lyle,

Have you tried to use this method to enable / disable "Pop to Top" on AC

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

There is also another method listed nicely by Met (with screenshot) here;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe64a0/2#selected_message

Hope this helps!

Rob

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