Attendent Console 7 on CM 7 pop screen when call rings in?

patty_spieker · ‎07-14-2009

I have used attendent console with other companies and do not see anyway to have the screen pop when the call rings in. It is normally a setting. It would be nice to work on excel and when it rings the console pops on live call ringing in. Also, is there anyway to keep all users up on the screen without drop down all the time? It seems you have to hit clear and select the group all the time.

Jaime Valencia · ‎07-14-2009

IP Telephony: Call Manager 7.X AA Console

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40^1%40.2cd4162f/0#selected_message

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Rob Huffman · ‎07-15-2009

Hi Patty,

just to add a note to the always great tips from my friend Java (+5 points buddy!) It doesn't look like the link pasted properly, so here is the conversation I was having with Lyle;

"Hi Lyle,

Have you tried to use this method to enable / disable "Pop to Top" on AC

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

There is also another method listed nicely by Met (with screenshot) here;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe64a0/2#selected_message

Hope this helps!

Rob

johndgore · ‎10-13-2010

We bought two monitors and that is working well.