I have UCCX7.0 integrated with third party product which acts as a middleware between IPCC and Siebel. So i don't have to use Cisco Agent Desktop anymore but can use Siebel's desktop for CTI functionality (I can answer phones, log in as agent int IPCC queues, start call, transfer...)
The thing is I can't see these agents (which are logged into Siebel) in the SUpervisor desktop. If the same agent (username & extension) gets logged in CAD, it is visible in CSD.
Any idea what might be cause of this, I thought CSD doesnt mind what kind of agent desktop it is as long as it sees agent on IPCC logged in, but this obviously is not the case
Thanks for any suggestions