Post Call Surveys Scripting ICD/IPCC 3.1(2) and Qfiniti eTalk

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Jul 15th, 2009
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I would like to put in place a script taht would place the caller into a post call survey without any interaction from the agent so don't have an option of transfering only "good" calls to the survey. I know in other systems (ayaya, nortel, etc) this can be done.


Right now I can setup an extension, RP/CTI to forward the calls to the posr call survey server. I just need to know how it can be done in the script where as it is sent after the agent is finished with the customer.


Thanks everyone....

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asafayan Thu, 07/16/2009 - 08:34
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I would be very interested in seeing any responses to this question.


Regards,


Amir

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