IVR Outbound campaign - how to decrease time after call?

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Jul 16th, 2009
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I have configured IVR outbound campaign.

Outbound is configured as Predictive mode.

The problem is that after Outbound have called customer , he should wait 10 sec and only than can here IVR Prompts.


How I can decrease time delay for play prompt after call in IVR outbound campaign?

Thank you!

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geoff@hp.com Fri, 07/17/2009 - 05:01
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I think your question could be explained more clearly.

There are some confusing points - for example, what does an IVR campaign have to do with the predictive algorithm? It simply uses all the configured ports.

A predictive campaign is only applicable to an agent-driven campaign where overdialing tries to keep the agent pool busy considering that many outbound calls are not answered; or even hit answering machines, which we try to detect and avoid passing to agents.

Try again.




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