IVR Outbound campaign - how to decrease time after call?

Unanswered Question
Jul 16th, 2009
User Badges:

I have configured IVR outbound campaign.


Outbound is configured as Predictive mode.


The problem is that after Outbound have called customer , he should wait 10 sec and only than can here IVR Prompts.


Question:

How I can decrease time delay for play prompt after call in IVR outbound campaign?


Thank you!

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
geoff@hp.com Fri, 07/17/2009 - 05:01
User Badges:
  • Red, 2250 points or more

I think your question could be explained more clearly.


There are some confusing points - for example, what does an IVR campaign have to do with the predictive algorithm? It simply uses all the configured ports.


A predictive campaign is only applicable to an agent-driven campaign where overdialing tries to keep the agent pool busy considering that many outbound calls are not answered; or even hit answering machines, which we try to detect and avoid passing to agents.


Try again.


Regards,

Geoff


Actions

This Discussion