07-16-2009 05:12 AM - edited 03-14-2019 04:21 AM
I have configured IVR outbound campaign.
Outbound is configured as Predictive mode.
The problem is that after Outbound have called customer , he should wait 10 sec and only than can here IVR Prompts.
Question:
How I can decrease time delay for play prompt after call in IVR outbound campaign?
Thank you!
07-17-2009 03:22 AM
Any answer?
07-17-2009 05:01 AM
I think your question could be explained more clearly.
There are some confusing points - for example, what does an IVR campaign have to do with the predictive algorithm? It simply uses all the configured ports.
A predictive campaign is only applicable to an agent-driven campaign where overdialing tries to keep the agent pool busy considering that many outbound calls are not answered; or even hit answering machines, which we try to detect and avoid passing to agents.
Try again.
Regards,
Geoff
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