07-16-2009 12:30 PM - last edited on 03-25-2019 10:39 PM by ciscomoderator
Hello,
I am trying to configure BACD following today's webinar.
I have the latest TCL scripts in my bacdprompts dir in flash.
When creating my BACD, the selection for members of my hunt group are (3) FXS ports. What could be causing this? There should be 5 phones to choose from.
Thanks
-Brian
Solved! Go to Solution.
07-21-2009 12:07 PM
Team,
We have identified the issue. The configuration was modified in CLI to include intercom ephone-dn in the overlay assigned to the 1st button. This caused the ephone-dn to not appear on the dropdown for B-ACD hunt groups. The workaround is assign the intercom to a physical button and restart CCA. This will allow the phones to appear on the B-ACD dropdown.
Rgds,
Tomoo
07-16-2009 08:58 PM
Are the other phones fully registered? Have they been assigned to other hunt groups? Can you share a screen capture of your user's page?
Thanks Brian.
Marcos
07-17-2009 05:04 AM
Marcos,
Hope all is well.
Here is my screen cap of my users page from CUE GUI & CCA.
Thanks
-Brian
07-20-2009 06:14 PM
Hi Brian,
Does this issue still appear after you do uninstall and reinstall of CCA 2.0.1 and relaunch?
If this does not work, please unicast the following to me at tesaka@cisco.com
Rgds,
Tomoo
1) CCA troubleshooting log
2) Application_Log_xx files from your CCA folder:
C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant
07-21-2009 05:30 AM
I reinstalled CCA 2.0.1 and that did not help.
I will unicast the information you requested. Thanks.
-Brian
07-21-2009 12:07 PM
Team,
We have identified the issue. The configuration was modified in CLI to include intercom ephone-dn in the overlay assigned to the 1st button. This caused the ephone-dn to not appear on the dropdown for B-ACD hunt groups. The workaround is assign the intercom to a physical button and restart CCA. This will allow the phones to appear on the B-ACD dropdown.
Rgds,
Tomoo
07-22-2009 05:05 AM
Thanks for your help on this. Hopefully CCA is more cooperative to overlays DN's with intercoms in furture releases.
Thanks.
-Brian
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