07-16-2009 06:47 PM - edited 03-21-2019 09:17 AM
I have an SPA2102-R which is from the broke SunRocket. Fortunetly I was able to unlock the device.
I am able to register with both SipGate One (on line 1) and Gizmo5 (on line 2). Line 1 has SIP port 5061 and Line 2 has SIP port 5060. Line 2 behave normally (I can receive from and make calls to other Gizmo5 users). When I disable Line 2, Line 1 behave normally (can receive and making phone calls). When both Line 1 and Line 2 are enabled, Line 2 still behave normally but Line 1 is funny:
(I only plug in a regular phone in line 1, line 2 has nothing plug in)
A. When I call either line 1 or line 2 from other phone, line 1 will ring, and
B. No matter which line I try to call from other phone, line 1 rings, and when I anser line 1 (pick up the phone plugged in line 1), I hear both the other side and a dial tone (from the line I am not calling, I assume).
Even if I disable line 1, line 1 still works as if it were line 2.
Can anyone help me? Thanks.
XW
07-17-2009 03:58 PM
Hi XW,
Consider posting the device's config so the community can take a look to see if anything obvious is incorrectly configured.
Regards,
Patrick
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07-17-2009 04:21 PM
07-17-2009 04:38 PM
Hi XW,
Please save your config and then post as follows:
https://www.myciscocommunity.com/docs/DOC-5405
Makes it much easier to read. :-)
Regards,
Patrick
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07-17-2009 06:48 PM
Sorry, I am not able to download slogsrv.exe (Forbidden File or Application).
XW
07-17-2009 08:31 PM
Hi Patrick,
I've got "Kiwi Syslog Server" to work and it is recording all the message from the SPA2102-r. See attached.
Thanks!
XW
P.S. This time, I've put both my PC and the SPA2102-r behind a router TrendNet TEW-452BRP. I do get a dial tone when I pick up the phone, either line 1 (SIPGATE) or line 2 (GIZMO5 SIPPHONE.COM). I can dial out through line 2 to other Gizmo acount and make conversations. Somehow I can not receive calls, may be because of the router (I did not do any ports forwarding). Calls from outside directly goes to voice mail.
07-19-2009 11:55 AM
I've figured out why.
"Line1 / Line2 => Phone Port Line 1" is afeature of SPA2102.
I have a 2 line phone and a 4 wire phone cord so it will pick up both Line1 and Line2 if connected to SPA2102's phone port line 1. If I use a 2 wire phone cord and a one line phone, those 2 will not mix.
A 2 line analog phone matches perfectly with SPA2102. With one 4 wire cord, the phone will ring when either line 1 or line 2 receive a call, and you got to select which line you want to pick up.
Thanks for spending time on the issue!
XW
07-20-2009 03:46 PM
Hi XW,
Great troubleshooting. Thanks for sharing the solution with the community.
Regards,
Patrick
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