If agent has multi-skill group. For example:
Agent A has skill: 1 and 3
Agent B has skill: 3 and 4.
(different skill is different DNIS)
I want to set that on day time: agent A only receive the call for skill 1 not receive the call for skill group 3. At night time, skill 1 is disabled for this agent only and agent A will receive the call for skill 3.
Agent B can receive both skill 3 and 4 in day time.
Can any one give me a idea?