I'm being bugged by a user who keeps meddling with their phone settings. I'm aware that this can be disabled, but at present the ability to do this is not.
Her phone is no longer ringing and have attempted to talk her over the phone to change the ring setting/volume. I've hit a brick wall.
Now, my problem is that this user is too thick to follow the manual factory reset procedure, and she's in another state. I need to remotely reset her phone back to factory defaults. Phone is otherwise logged in and working fine on CCM6.