WS-C3550-24 Crash

Unanswered Question
Jul 17th, 2009

Could anyone provide any assistance in relation to the following error we received on one of our 3550s. I've searched both Cisco website and the Internet in relation to the exception code but there doesn't appear to be any documentation related to it. Has anyone else experienced the same issue and is there a solution to the fault other than to replace the unit?

System returned to ROM by error - Unassigned Exception (0x137E087)!, PC 0xCC00AD

B8

System restarted at 15:57:58 UTC Tue Jul 14 2009

System image file is "flash:c3550-i5q3l2-mz.121-20.EA1a/c3550-i5q3l2-mz.121-20.E

A1a.bin"

cisco WS-C3550-24 (PowerPC) processor (revision P0) with 65526K/8192K bytes of m

emory.

Processor board ID CAT0836K0BU

Last reset from warm-reset

Bridging software.

Running Layer2/3 Switching Image

FORM_CAT3550-1-CRASHED: Unassigned Exception (0x137E087)!

000081: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: CPU Register Context:

000082: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: Vector = 0x0137E087 PC = 0xCC00ADB8 MSR = 0x2004B030 CR = 0x24000020

000083: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: LR = 0xCC00ADB9 CTR = 0x0000D380 XER = 0x20000000

000084: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R0 = 0xCC00ADB9 R1 = 0x0166E1E8 R2 = 0x00000000 R3 = 0x00001000

000085: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R4 = 0xFFFFFFFF R5 = 0x00000000 R6 = 0x00000003 R7 = 0x00000000

000086: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R8 = 0x00000003 R9 = 0x0000D310 R10 = 0x0000DE00 R11 = 0x0000BE00

000087: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R12 = 0xA0000000 R13 = 0xF5C4B2F0 R14 = 0x00154E3C R15 = 0x00000000

000088: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

000089: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R20 = 0xFFFFFFFF R21 = 0x00BF0000 R22 = 0x00000000 R23 = 0x00000001

000090: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R24 = 0x00C5CC84 R25 = 0x011B2438 R26 = 0x00000000 R27 = 0x01172330

000091: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: R28 = 0xDEADBEEF R29 = 0x0137DF98 R30 = 0x0137DFDD R31 = 0x000D0D0D

000092: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED:

000093: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: Stack trace:

000094: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: PC = 0xCC00ADB8, SP = 0x0166E1E8

000095: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED: Frame 00: SP = 0x0DBEEFBA PC = 0xCC00ADB9

000096: Jul 14 15:59:57: %PLATFORM_CAT3550-1-CRASHED:

System returned to ROM by error - Unassigned Exception (0x137E087)!, PC 0xCC00ADB8

System image file is "flash:c3550-i5q3l2-mz.121-20.EA1a/c3550-i5q3l2-mz.121-20.EA1a.bin

I have this problem too.
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Leo Laohoo Fri, 07/17/2009 - 15:43

Two points ...

1. Can you post the crashinfo file?

2. IOS is very, very old. Try to upgrade to the newer version 12.2 and see if you have improvements.

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