Continuous Ring at CTI toolkit - For Outbound call

Unanswered Question
Jul 17th, 2009
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The issue details as follows


Issue Description:


For outbound call agents are getting continuous ring even if the customer is busy / switched off / not reachable.


Scenario:


I have logged into CTI toolkit 7.5 with IP communicator 2.0.

I have dialed my mobile number from CTI.

I got a continuous ring. Instead of getting switche doff message or busy message.

But my mobile was switched off.


Action taken:


Checked the voice gateway, It's hitting the gateway.

Checked the Device information and Directoray information at Call Manager.

I have checked the Dialed number analysis, it shows “RouteThisPattern” as result.


Requirement :

I wants to get the busy / switched off / not reachable message when the attanded party is in busy / switched off / not reachable


Can you please suggest me the action to rectify it?


D. Pandiyan.

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