I have a requirement to pull statistics that show how many time callers are choosing option 1 in the script. I am thinking that its some kind of reporting step but cannot find one. Any help would be appreciated.
There is no "Out of the Box" step that does this. If you simply want to write it to the CDR's they in each step you will want to write the selection to a variable. If your menu is layered and requires selecting multiple steps, then you will want to + the selection to what the variable previously was and seperate with some sort of seperator like a ,. Once the cal has been completed in the script you will want to then use the "Set Enterprise Call Info" step to write it to one of the 10 custom variables. One of the included reports will allow you to report on the Custom Variables.