Wrap-up time

Unanswered Question
Jul 19th, 2009


i have UCCE and most agents have Agent desk settings progile, but the supervisor need to change the wrap-up time for set of agents, i created new Agent desk settings profile and assigned it to the agents, but the wrap-up time isn't changed and still as is,m so is there another feild or place on the configuration manager to change the wrap-up time or the agent desk setting??


I have this problem too.
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valiegenus Mon, 07/20/2009 - 01:17

they did, but no changes occured

i noted that the PG is assigned with the old Agent desk settings, so i think the new agents inherit the wrap-up time from that assigned with the PG settings,so how we can solve this issue.

another different issue:could you please comment on another issue i opened is on the forum before minutes which is 'two UCCE merging"



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