Jonathan Schulenberg Mon, 07/20/2009 - 07:22
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This sounds like you are using inband DTMF such as RFC2833 which is not supported. Turn on JTAPI debugs and then check the logs to see if it receives the DTMF event.

Jonathan Schulenberg Mon, 07/20/2009 - 09:57
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Invoke an MTP or change the call path such that in-band DTMF is provided for the call.

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