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menu script

Sergey Tregubov
Level 1
Level 1

hello, i have a problem, internal users can user menu, but external users cant use it, the script do not accept digits they input, can any one help me?

thanl you

4 Replies 4

Jonathan Schulenberg
Hall of Fame
Hall of Fame

This sounds like you are using inband DTMF such as RFC2833 which is not supported. Turn on JTAPI debugs and then check the logs to see if it receives the DTMF event.

and if it is not received?

what to do?

Invoke an MTP or change the call path such that in-band DTMF is provided for the call.

i configured MTP, but no result,

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