07-20-2009 07:01 AM - edited 03-14-2019 04:22 AM
hello, i have a problem, internal users can user menu, but external users cant use it, the script do not accept digits they input, can any one help me?
thanl you
07-20-2009 07:22 AM
This sounds like you are using inband DTMF such as RFC2833 which is not supported. Turn on JTAPI debugs and then check the logs to see if it receives the DTMF event.
07-20-2009 09:36 AM
and if it is not received?
what to do?
07-20-2009 09:57 AM
Invoke an MTP or change the call path such that in-band DTMF is provided for the call.
07-22-2009 01:24 AM
i configured MTP, but no result,
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