Hi, I have CM 4.1. I was tasked with finding out how many calls we get in a given month/week/day. Incoming and outgoing, and as specific as a single extension.
Is this sort of reporting built in to CM, or do I require a 3rd party program? If so, what would you recommend for less than 100 users?
You can use CAR for those purposes
CDR Analysis and Reporting
You can look at the reports that are available in the link.
if this helps, please rate