CM 4.1- How to get report of total calls in a given day?

Answered Question

Hi, I have CM 4.1. I was tasked with finding out how many calls we get in a given month/week/day. Incoming and outgoing, and as specific as a single extension.

Is this sort of reporting built in to CM, or do I require a 3rd party program? If so, what would you recommend for less than 100 users?

Thanks!

I have this problem too.
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Correct Answer by Jaime Valencia about 7 years 6 months ago

You can use CAR for those purposes

CDR Analysis and Reporting

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrva/sacar1.html

You can look at the reports that are available in the link.

HTH

java

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