Prompt Management Not Working

Unanswered Question

I setup the prompt management number using CCA.  It will not work.  When you dial the number, it rings a few times, then rings a couple more times after making a noise, then a voice answers saying there is a problem with the system.  I checked to make sure a dial-peer is created for the prompt management.  It is the same configuration as the voicemail dial-peer except for a different extension.  The voicemail dial-peer works.


Anyone have an idea?

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Marcos Hernandez Mon, 07/20/2009 - 17:22
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Jason,


Can you session into CUE and share the piece of configuration under:


ccn application promptmgmt aa


Thanks,


Marcos

Marcos Hernandez Mon, 07/20/2009 - 17:24
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Also, post the configuration blurb that has the ccn trigger for the prompt management service:


ccn trigger sip phonenumber


Thanks,


Marcos

Marcos Hernandez Tue, 07/21/2009 - 12:36
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Jason,


What is the exact prompt that you get from CUE when it fails?


Thanks,


Marcos

Marcos Hernandez Wed, 07/22/2009 - 06:31
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Hmmm. This script is built into the PKG. In any case, I am happy to hear this is working now.


Marcos

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