Prompt Management Not Working

jcarter · ‎07-20-2009

I setup the prompt management number using CCA. It will not work. When you dial the number, it rings a few times, then rings a couple more times after making a noise, then a voice answers saying there is a problem with the system. I checked to make sure a dial-peer is created for the prompt management. It is the same configuration as the voicemail dial-peer except for a different extension. The voicemail dial-peer works.

Anyone have an idea?

Marcos Hernandez · ‎07-20-2009

Jason,

Can you session into CUE and share the piece of configuration under:

ccn application promptmgmt aa

Thanks,

Marcos

Marcos Hernandez · ‎07-20-2009

Also, post the configuration blurb that has the ccn trigger for the prompt management service:

ccn trigger sip phonenumber

Thanks,

Marcos

jcarter · ‎07-21-2009

Here are the lines you requested.

ccn trigger sip phonenumber 281
application "promptmgmt"
enabled
maxsessions 1
end trigger

ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application

Marcos Hernandez · ‎07-21-2009

Jason,

What is the exact prompt that you get from CUE when it fails?

Thanks,

Marcos

jcarter · ‎07-22-2009

Sorry I did not write it down. I upgraded the box to the latest software and it was fixed. Could it be the promptmgmt.aef script was missing? Where would I look for that? It is not stored on the flash card. It does not show up in the script section of CUE.

Marcos Hernandez · ‎07-22-2009

Hmmm. This script is built into the PKG. In any case, I am happy to hear this is working now.

Marcos