Consultative Transfer Question

Unanswered Question
Jul 20th, 2009
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Hi,


I have a question about consultative transfers. Is there anyway to notify the 3rd party that the caller leg has been transferred to them. The problem is that once the caller is transferred to the 3rd party, they keep saying "hello" till they hear a response which is less then ideal. Is there anyway to play a tone when the call has been transferred to them? In the mean time (instead of using consultative transfer) I am having people place the calls on hold, talk to the person, then blind transfer the caller to them (which rings the 3rd party's phone). However, this takes a lot more steps then the standard consultative transfer. Is there a  better way?


Secondly, is there anyway to transfer a call that is on hold, without having to resume the call. This would be a good alternative to the consultative transfer route.



Thanks,


Dan

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ronlewis Mon, 07/20/2009 - 17:01
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  • Cisco Employee,

We don't have option to play a tone on connect of a transferred call, and this is not a usual problem.

But here are some suggestions;

1) The display of the receiving party will change from the person who started the transfer to the caller ID of the outside caller when connected, so this should be visual display to when to start speaking.

2) The person doing the transfer can be clear when they are hanging up or pressing the transfer button to help the person when the caller is being put through.The person doing the transfer can use the softkey to complete the transfer in addition to hanging up, which might be faster after announcing a call.

3) Another option is to use call park/pickup, where you park the caller (say on x201) then call and ask them to pickup from 201...You can even have a per park slot for each phone if desired. This way the person answering the call has to do more work, but they know when they get the call.


Hope this helps,


Ron Lewis

Cisco

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