RtCSQsSummary table empty on one server

Unanswered Question
Jul 21st, 2009

Hi!

I have a cluster of two UCCX servers. I want to get data from RtCSQsSummary table and publish it in web. And I have noticed that RtCSQsSummary table is always empty on one of the servers meanwhile on the second server it is filled with data.

Does it have to be like this?

I have this problem too.
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Jonathan Schulenberg Thu, 07/23/2009 - 06:02

I believe this is expected as only the HDS master node will update the tables.

From the Administration guide, Real-Time Snapshot Config Menu Option (page 544):

Configuring these Wallboard settings enables the WallboardDataWriter to update the host file on the wallboard software system with the HDS master IP address whenever HDS mastership changes on the Cisco Unified CCX.

Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

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