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Can I pass the agent id info to CVP application?

usasanth1
Level 1
Level 1

‎07-21-2009 06:17 AM - edited ‎03-14-2019 04:23 AM

Hi,

My call flow is agent getting the call through ICM and he is transferring the call to CVP application with the agent id information. Is this possible in UCCE environment? If possible, plz do let me know the procedure. Thanks in advance.

Regards

Suresh

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3 Replies 3

david.macias
VIP
VIP

‎07-21-2009 06:27 AM

You will need to update your desktop to add the agent ID to the CTI data before transferring the call back to CVP.

david

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usasanth1
Level 1
Level 1
In response to david.macias

‎07-21-2009 06:47 AM

Could you please tell me how to update the desktop? Do I need to change any reg values or to update any ctios client patch?

Suresh

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david.macias
VIP
VIP
In response to usasanth1

‎07-21-2009 06:51 AM

You will need a CTIOS desktop developer to do that as it's not an out of the box function.

david

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