Trying to set up silent monitor and record. I have set up the 2nd nic on the uccx server and have configured a monitor port on the switch. Source port is connected to 7942, destination port is uccx server. I ran the postinstall and selected the 2nd nic as the monitoring interface. When I try to record through a work flow or directly from supervisor desktop, the raw files are created but all are 1K and no audio is heard when they are played back.
Things I've tried while shooting in the dark...
-Call Center 1 -> Enterprise -> VOIP Monitor
Checked enable Desktop Monitoring, Unchecked Desktop Monitoring, Selected default monitoring server, unselected default monitoring server.
-Call Center 1 -> ... -> User Interface -> IPPA
Unchecked enable ippa recording, checked enable ippa recording.
Primary NIC: 10.10.11.25/24
Monitoring NIC: 10.10.12.25/24
monitor session 1 source vlan 11 (voice vlan)
monitor session 1 destination int fa0/16 (montoring nic)