Jonathan Schulenberg Thu, 07/23/2009 - 05:57

Is this CCX or CCE?

What version are you upgrade from and to?

Is the user a local administrator of that PC?

Is there a firewall, ACL, NAT, or anything restricting communications between that PC and the server?

Is this happening on every PC or just this one?

marcoriosbazan Thu, 07/23/2009 - 06:15

->is the CCX..

->when i change the desktop of the agent (adding a button), and CAD software tries to update the client version ..

then I get this error message ..

->yes is the local admin

->no nothing between

->on every PC..

kraghavansag Fri, 07/24/2009 - 01:08

I think I have seen this happen in a WAN connectivity where there were huge packet drops between the server and agent desktop. is the agent on the LAN where the server is?

kraghavansag Fri, 07/24/2009 - 09:22

can you check and see if you find anything in the logs for CAD software? location : C:\Program Files\Cisco\Desktop\log . you may want to check the one which says agent0001.log after you try to open the CAD.

clarkjaso Fri, 07/24/2009 - 10:55

How about trying to put your UCCX server name in the host file of the PC, then try.

marcoriosbazan Mon, 07/27/2009 - 03:45

it is possible that this application depends on the version of Internet Explorer or another patch, to interpret the script . pac?

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