07-21-2009 11:15 AM - edited 03-18-2019 11:23 PM
I have unity server 4.x and CCM 4.x . I need to set up an IVR. Everything is working except in the caller input section of the call handler. I want to be able to transfer to a hunt pilot number. I only get the option to transfer to individual phones when i choose subscriber.
07-21-2009 11:22 AM
Kevin,
Create a Call Handler A which is configured to simply send the call to Call Handler B. Call Handler B can have its Call Transfer settings set to dial the Hunt Pilot extension.
Hope that helps,
Brad
07-21-2009 11:27 AM
Thanks for the suggestion will try and let you know. Thanks
07-21-2009 12:34 PM
I was trying to test this but i encounted another problem. Under the profile of the call handler I input and extension number but get your call cannot be completed as dialed. I am making changes on the primary server.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide