Setting Up IVR

wrayandnephew · ‎07-21-2009

I have unity server 4.x and CCM 4.x . I need to set up an IVR. Everything is working except in the caller input section of the call handler. I want to be able to transfer to a hunt pilot number. I only get the option to transfer to individual phones when i choose subscriber.

Bradford Magnani · ‎07-21-2009

Kevin,

Create a Call Handler A which is configured to simply send the call to Call Handler B. Call Handler B can have its Call Transfer settings set to dial the Hunt Pilot extension.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.html#wp1056713

Hope that helps,

Brad

wrayandnephew · ‎07-21-2009

Thanks for the suggestion will try and let you know. Thanks

wrayandnephew · ‎07-21-2009

I was trying to test this but i encounted another problem. Under the profile of the call handler I input and extension number but get your call cannot be completed as dialed. I am making changes on the primary server.