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Setting Up IVR

wrayandnephew
Level 1
Level 1

‎07-21-2009 11:15 AM - edited ‎03-18-2019 11:23 PM

I have unity server 4.x and CCM 4.x . I need to set up an IVR. Everything is working except in the caller input section of the call handler. I want to be able to transfer to a hunt pilot number. I only get the option to transfer to individual phones when i choose subscriber.

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Bradford Magnani
Cisco Employee
Cisco Employee

‎07-21-2009 11:22 AM

Kevin,

Create a Call Handler A which is configured to simply send the call to Call Handler B. Call Handler B can have its Call Transfer settings set to dial the Hunt Pilot extension.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.html#wp1056713

Hope that helps,

Brad

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wrayandnephew
Level 1
Level 1
In response to Bradford Magnani

‎07-21-2009 11:27 AM

Thanks for the suggestion will try and let you know. Thanks

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wrayandnephew
Level 1
Level 1
In response to Bradford Magnani

‎07-21-2009 12:34 PM

I was trying to test this but i encounted another problem. Under the profile of the call handler I input and extension number but get your call cannot be completed as dialed. I am making changes on the primary server.

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