CME Hunt Group Name Displayed

ross.parker · ‎07-21-2009

Can CallManager Express attach a name to a hunt grout pilot number that will be displayed on the members of the hunt group when called? Example - A hunt pilot 8000 rings 7100, 7101, 7102. Can those phones show "Sales" and the calling party when the pilot is called?

paolo bevilacqua · ‎07-22-2009

No, it can not. Usually for agents servicing multiple groups, you configure different DNs on different buttons so they can see on which line the call is for.

Also if the call lands initially on different DID number, you can configured "service-dss" and "directory entry" so that a name is associated to the called number.

ross.parker · ‎07-22-2009

The calls would have different DID numbers. So will that work? Have the pilot use "service-dss" to look up a directory entry and that entry would be shown on the hunt members phones when calls come in?

Service-dss?

"Usage Guidelines

This command enables phone users to quickly transfer calls to an extension selected by a speed-dial or monitor line button without having to press the Transfer button."

paolo bevilacqua · ‎07-22-2009

Sorry, the command is "service dnis dir-lookup"