Solved: unable to add IMAP access to Voice Messages in Unity Connection 7.0

tka · ‎07-22-2009

Hi all,

WHen trying to add IMAP external service, I can't see the IMAP entry in the service TYPE combolist.

Is there any config to do to enable that or any specific licence to add ?

best regards,

seckid · ‎07-22-2009

definitely make sure you have the licensing, but also make sure that you have turned on imap in the class of service for the users you want to have it. I chased that problem and not even TAC could find it. They thought it was a licensing issue. I happened to fix it myself by going through every menu and line item and finding it.

Its in:

Class Of Service

(your users' COS)

Licensed Features

Allow Users to Access Voice Mail Using an IMAP Client

View solution in original post

Jaime Valencia · ‎07-22-2009

AFAIK you need advanced licensing users to get IMAP and ASR, you can go to your licensing page to see details of licenses you have

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Rob Huffman · ‎07-22-2009

Hi Ramzi,

Java is most correct here (+5 points my friend :)

You should see a line like this in your license file;

INCREMENT LicIMAPSubscribersMax cisco 7.0 permanent xxxx \

Where xxxx = the number of users licensed for IMAP access.

Hope this helps!

Rob

seckid · ‎07-22-2009