Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
318
Views
0
Helpful
2
Replies

CLID not displayed before the agent answer with IP Phone Agent

celine.jeannotte
Level 1
Level 1

‎07-22-2009 06:25 AM - edited ‎03-14-2019 04:23 AM

Is there a solution to have the CLID displayed before the agent answered with IP Phone Agent.

I never lived that situation with the CAD.

Labels:
0 Helpful
2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎07-22-2009 06:38 AM

What product and version?

If CCX, the behavior will be identical to CAD: The CTI Port information will display on the agent's phone until they answer the call.

0 Helpful

celine.jeannotte
Level 1
Level 1
In response to Jonathan Schulenberg

‎07-22-2009 11:25 AM

I get this situation with 2 differents servers but both are on the same release which is rel 7.

When I use CAD I am able to see the CLID before and after that I answer the call.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents