Jonathan Schulenberg Wed, 07/22/2009 - 06:38

What product and version?

If CCX, the behavior will be identical to CAD: The CTI Port information will display on the agent's phone until they answer the call.

celine.jeannott... Wed, 07/22/2009 - 11:25

I get this situation with 2 differents servers but both are on the same release which is rel 7.

When I use CAD I am able to see the CLID before and after that I answer the call.


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